We only use the most reputable freight companies in the world to ship our products. Materials are properly packaged for transport, and tracked from our warehouse to your door.
Larger shipments are normally shipped on a pallet for tailgate delivery. If the shipment is going to a residence the freight company will contact you in advance to schedule delivery. The driver will open the pallet and hand the boxes to you. This allows you to inspect and count the boxes. Other delivery arrangements such as terminal pick-up and lift gate service can also be arranged.
Damage or lost material during shipment is rare and if you follow the steps outlined below replacement materials will be sent promptly.
Our business has been built on delivering outstanding customer service. We know that a happy customer is our best form of advertising.
Please review our shipping policy below. If you have any questions please contact our team at 1-407-881-7193
Free shipping, when available, applies only to customers who live in the contiguous United States. Unfortunately we cannot offer free shipping to our customers in Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, etc. If you place an order we will contact you with the additional charges before shipping your order.
Some flooring products require a minimum order for free shipping. If you order less than the minimum we will contact you with the additional charges.
On rare occasions a customer will live somewhere that our freight carriers do not provide service or there is an additional charge. If that happens we will contact you before your order is processed to discuss the different options that are available.
Small Package Shipments:
Our company uses a variety of different carriers to ship material. Your shipment may be sent UPS, FedEx, or USPS. We will choose the shipping service at our discretion.
Shipments are sent signature required at our discretion. If you would like to waive the signature please put NO SIGNATURE REQUIRED in the notes of your order. (Please note all larger LTL freight shipments require a signature). Please inspect your package.
You must notify us of any damage or missing items within 2 days of receiving your shipment. Damaged material must be available for carrier inspection.
Expedited Shipping cut off Monday through Friday 2pm Eastern Time. ALL Expedited shipments placed after 2pm Eastern Time will be shipped the follow business day accordingly. Expedited orders ship as follows; Thursday 2nd Day Air – Deliver the following Monday. Next Day Air orders placed on Friday deliver the following Monday. Optional Saturday deliveries carry additional costs, please call for shipping quote. *NOT ALL PRODUCTS QUALIFY FOR EXPEDITED SHIPPING
LTL Freight Shipping:
We use only the most reputable freight companies to provide professional fully insured delivery. All deliveries are tailgate. That means the driver is only responsible for taking the boxes to the back of the truck. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30lbs for laminate and vinyl and up to 80lbs for hardwood. If your residence isn’t accessible by a semi truck please choose business or service center (freight terminal) pick-up.
Other services including lift-gate and inside delivery may be available through the freight company when they schedule your delivery. You will be responsible for any fees for those services.
Whoever receives the delivery must check the shipment for the proper item numbers and quantity before they accept delivery. Note missing items on the driver’s Bill of Lading. We cannot be responsible for missing items not noted at the time of delivery.
Damage during shipment is very rare. However, in the event you do receive damaged material it will be replaced if you follow these instructions:
When the shipment arrives, check for damaged boxes, underlayment, molding, etc. If there is any damaged material you MUST accept all of the material and note the damage on the driver’s Bill of Lading. Only damaged material noted on the driver’s paperwork can be replaced.
Do not refuse delivery of damaged material. Accept the damaged material, note it on the driver’s paperwork as described above, and save the material. The freight company may want to inspect or pick-up the damaged material. If you refuse delivery of any items you will be responsible for all shipping charges and restock fees.
During delivery you may notice a carton where the box is torn or ripped. In most cases the flooring itself isn’t damaged. If you do receive a box with a couple of damaged pieces the best thing to do is use the damaged pieces for cuts.