Shipping and Return Policy

Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

All orders will be ship from 1 to 2 business days Max.

Easy Returns & Exchanges

How To Return An Item
– Your item must be in its original unused condition to be returned, unless there is a manufacturer defect or Wrong Product . Your must return the item within 14 days of your purchase.

– Buyer will Pay for Return Shipping

Wrong or Factory Defected Product 

incase we the customer received wrong to factory defected Product then I-mosaics will pay for return to exchange shipping costs.

1. Please email  to [mosaics@i-mosaics.com]
2. Mail your returned item to:
I-mosaics #
2633 Mercy Dr.
Orlando, FL 32808
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Natural Stone Breakage allowance

Natural Stone Tiles 5 % from the shipment accepted and will not consider it as Defected.

Return Exceptions

Materials that has been Installed , used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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